Air Canada and Emirates reached a major customer service milestone in their strategic partnership with Air Canada moving its operations to Dubai International’s (DXB) flagship Terminal 3 from July 26. This move will significantly improve passenger experience transiting in Dubai between America on Air Canada and on Emirates between Middle East, India, Southeast Asia and Africa with the convenience of same terminal.
Delighted to welcome Air Canada to Emirates Terminal 3 in Dubai, Adnan Kazim, chief commercial officer, Emirates said: “Co-locating at T3 means Air Canada customers can enjoy a smooth connection experience when transiting in Dubai onto Emirates’ global network, and those eligible can enjoy access to Emirates’ signature Business Class Lounges and other hub facilities in Dubai prior to their flight. Working closely with Air Canada, we hope to further enhance travel experiences and offer even more convenient connectivity for travellers.”
“Air Canada’s new home at Dubai International Terminal 3 is an important milestone which underscores the significance of our strategic partnership with Emirates and the importance of our flights between the UAE and Canada,” said Mark Galardo, executive vice president network & revenue planning, Air Canada. “In addition to Air Canada’s customers benefiting from seamless onward connections to destinations in the Middle East, Africa, Southeast Asia and the Indian subcontinent with our codeshare and frequent flyer partner Emirates, they will also enjoy an elevated experience throughout their airport journey.”
Welcoming Air Canada to Terminal 3, Majed Al Joker, chief operating officer, Dubai Airports, said: “This relocation will streamline operations for Air Canada, enable us to optimise our airport’s efficiency and improve the overall travel experience.”
The first inbound Air Canada flight landing at Terminal 3 is scheduled to arrive on July 26, with the first outbound flight scheduled to depart from Dubai to Toronto on July 27.