Gulf-based Etihad Cargo has signed a deal with ECS Group, a global sales and support services provider, as part of a move by the freight carrier to expand its global footprint.
Etihad Cargo has entered into Cargo Service Provider (CSP) agreements with ECS Group’s subsidiary company Globe Air to provide customer service, reservations, post-flight support, operations support, accounting and billing support services in the United States, United Kingdom, Germany, Netherlands, Singapore, Indonesia and Malaysia.
Etihad Cargo will itself lead sales activities in those territories through its own commercial organisation.
Furthermore, through ECS Group’s subsidiary companies Globe Air, UniversalGSA and ExpAir, the two firms have entered into CSP agreements that also cover sales services in Canada,Belgium, Switzerland, Austria, the Czech Republic, Slovakia and the Nordics, as well as Los Angeles and the offline Etihad stations in the United States.
Services under the new agreements will start on April 1 across all the territories, with the exception of the Czech Republic, Singapore and Indonesia, where services are slated to being on June 1.
Abdulla Shadid, managing director of Etihad Aviation Group’s cargo & logistics arm said the deal was , “a key pillar of [Etihad Cargo’s] all-encompassing commercial transformation [and] comes following an extensive 10-month evaluation process.”